Terms and Conditions

Kingsmen Interiors Private Limited

1. About These Terms and Conditions

These Terms and Conditions govern the use of the Kingsmen Interiors website and the services offered by Kingsmen Interiors Private Limited (“Kingsmen Interiors”, “we”, “us” or “our”).

Our business provides interior design, renovation, civil work, electrical work, plumbing, carpentry, metal fabrication, glass work, flooring, ceiling, furniture, painting, finishing and other related interior solutions.

Our business address: C-1st/60, G.F, Park, Deoli, Khanpur, New Delhi-110062.

By accessing our website, submitting an enquiry or engaging our services, you agree to these Terms and Conditions.

For individual projects, the approved quotation and any additional written agreements will govern the specific scope, pricing and conditions of that project. Where a project-specific agreement differs from these general Terms, the agreed project-specific terms will prevail for that project, subject to applicable law.

2. Website Usage

• The website provides general information about our company, services and previous or illustrative design work.
• Website content does not constitute a binding quotation, contractual offer or guarantee of a particular project outcome.
• Visitors must provide accurate information when submitting enquiries or requesting our services.
• Users must not misuse the website, attempt unauthorized access, interfere with its operation or use it for unlawful purposes.
• We reserve the right to update, modify, suspend or discontinue website content and features at our discretion.

3. Images, Designs and Project Representations

• Images, renders, illustrations and design concepts displayed on our website are intended to demonstrate our design capabilities and possible project outcomes.
• Some images may be illustrative or reference images rather than photographs of completed Kingsmen Interiors projects.
• Actual project results may vary depending on site conditions, dimensions, materials, specifications, availability and customer requirements.
• Colours, textures, patterns and finishes may appear differently on digital screens compared with physical materials.
• Customers are encouraged to review and approve relevant material samples before installation or execution wherever applicable.

4. Enquiries, Consultations and Site Visits

• Customers may contact us through our website, telephone, email, WhatsApp or other available communication channels.
• Our consultants may discuss the customer’s requirements, project expectations, budget and potential scope of work.
• Site visits may be offered free of charge or on a paid basis, depending on the project, location, requirements and mutual discussion with the consultant.
• Any applicable site visit charges will be communicated to the customer before the visit is confirmed.
• A site visit, consultation or initial discussion does not automatically create a contractual obligation for either party.
• Measurements and observations made during a site visit are subject to verification where necessary before project execution.

5. Quotations and Project Approval

• After understanding the customer’s requirements and, where necessary, conducting a site visit, we may prepare and share a project quotation.
• Each quotation will specify the applicable scope of work, estimated costs, materials, specifications and other relevant project conditions.
• The quotation may also specify its validity period, payment schedule, estimated completion period and applicable warranty conditions.
• Quotations are prepared based on the information, requirements and site conditions available at the time of preparation.
• Any changes in requirements, specifications, measurements, materials or site conditions may require a revised quotation.
• A project will proceed only after the customer has accepted the quotation and the mutually agreed commercial terms have been confirmed in writing.
• We reserve the right not to accept a project enquiry or proceed with a project where the requirements cannot be mutually agreed upon.

6. Design, Drawings and Planning

• Design concepts, layouts, drawings and planning services will be provided where included in the agreed project scope.
• Any design fees, consultation charges, drawing charges or revision arrangements will be discussed with the customer and communicated before the relevant work begins.
• Design approvals and changes should be confirmed in writing, including through email or WhatsApp.
• Any additional design work or revisions beyond the agreed scope may involve additional charges and time.
• We are not obligated to provide design services or drawings that have not been included in the agreed quotation or separately approved arrangement.

7. Pricing, Payments and Taxes

• All prices will be communicated in Indian Rupees (INR).
• Applicable GST and other statutory taxes will be charged as required by law and as specified in the quotation.
• Payment amounts, advance payments, instalments, milestones and payment deadlines will be mutually discussed between the customer and our consultant.
• The final agreed payment schedule will be recorded in the approved quotation or other written project confirmation.
• Customers must make payments through payment methods and accounts authorized by Kingsmen Interiors.
• Customers should obtain payment receipts for transactions made to the company.
• We reserve the right to pause work if agreed payments are not received within the applicable payment timelines. Any resulting schedule changes will be communicated to the customer.
• Any outstanding payments remain payable according to the agreed project terms.

8. Customer Responsibilities

Customers engaging our services are expected to:

• Provide accurate project information, measurements and requirements.
• Arrange necessary access to the property for site inspections and project execution.
• Obtain applicable permissions from property owners, landlords, housing societies, resident welfare associations or other relevant authorities, unless otherwise agreed in writing.
• Provide access to essential facilities such as water and electricity where required for the work, unless otherwise agreed.
• Remove or appropriately protect valuables, personal belongings and fragile items before work begins.
• Communicate relevant information about existing structural issues, leakage, dampness, electrical problems or other known site conditions.
• Review and approve designs, materials, specifications and project changes in a timely manner.
• Make payments according to the mutually agreed schedule.

Delays or additional costs arising from the customer’s failure to fulfil these responsibilities may affect the project timeline and cost.

9. Changes and Additional Work

• Any changes requested by the customer after approval of the quotation may affect the project cost, materials and completion timeline.
• Additional work not included in the original quotation will be separately assessed and quoted.
• We will communicate the additional charges and applicable timeline before proceeding with such work.
• Additional work will be undertaken only after customer approval through an appropriate written communication.
• Any approved changes will form part of the agreed project scope.

Work arising from unforeseen site conditions will also be handled through this process wherever additional work or costs are involved.

10. Project Timelines and Delays

• Estimated project timelines will be discussed with the customer and communicated in the quotation or written project confirmation.
• Completion timelines depend on project size, scope, material availability, site access, customer approvals and other relevant factors.
• Delays caused by late payments, changes in requirements, delayed approvals, restricted site access, third-party contractors or unforeseen site conditions may affect the completion date.
• Events beyond our reasonable control, including natural disasters, fire, floods, government restrictions, strikes, supply disruptions and other force majeure events, may also affect project schedules.
• We will make reasonable efforts to inform customers about significant delays and revised estimated completion dates.

11. Site Conditions and Unforeseen Issues

• Existing properties may contain concealed problems such as leakage, dampness, damaged wiring, concealed plumbing issues, uneven flooring or structural defects.
• Certain issues may not be identifiable during the initial site inspection and may become visible only after work begins.
• If additional work is required because of such conditions, we will inform the customer and discuss the additional scope, charges and timeline.
• Such additional work will be undertaken after the customer’s approval.
• Structural engineering assessments, specialized certifications and statutory approvals are not included unless expressly mentioned in the quotation.

12. Materials and Workmanship

• We aim to use materials, brands and specifications mentioned in the approved quotation.
• Material availability may vary depending on suppliers and market conditions.
• Where a specified material becomes unavailable, any proposed alternative will be communicated to the customer for approval before substitution.
• Natural materials such as wood, stone, marble, granite and veneer may have natural variations in colour, grain and pattern.
• Minor variations inherent in natural materials and manufacturing processes will not automatically constitute defects.
• If customers provide their own materials, appliances or fittings, we are not responsible for their quality, suitability, manufacturer defects or availability.
• Additional labour or installation costs resulting from customer-supplied materials may be quoted separately.

13. Third-Party Vendors and Service Providers

• Depending on the nature of a project, we may engage qualified vendors, suppliers, specialists and subcontractors for specific activities.
• Such parties may include carpenters, electricians, plumbers, painters, welders, fabricators, glass installers and other skilled professionals.
• We will coordinate the relevant work according to the agreed project scope.
• Manufacturer warranties and third-party product warranties will remain subject to the respective manufacturer’s or supplier’s conditions.

14. Project Completion and Handover

• Upon completion of the agreed work, the customer may inspect the completed project.
• Any visible outstanding items or workmanship concerns should be communicated to us within a reasonable period following inspection.
• We will review genuine concerns relating to the agreed scope and discuss an appropriate resolution.
• The time required to address outstanding items will depend on their nature, material availability and site accessibility.
• Final payments will be made according to the payment terms agreed in the quotation.
• Following handover, customers are responsible for the proper use, maintenance and care of completed work, subject to any applicable warranty commitments.

15. Warranty and After-Sales Support

• Any workmanship warranty, product warranty or after-sales commitment applicable to a project will be specified in the relevant quotation or separate written agreement.
• Warranty coverage, duration and conditions may vary depending on the nature of the work, materials, products and services provided.
• Manufacturer warranties for products, appliances, hardware and equipment will be governed by the respective manufacturer’s policies.
• Warranty coverage does not generally extend to damage resulting from misuse, negligence, accidents, unauthorized modifications, improper maintenance, normal wear and tear or external causes unrelated to our work.
• Customers requesting warranty or after-sales assistance should contact us with the relevant project details and supporting information.
• Any repair or maintenance service outside the agreed warranty coverage may be chargeable, subject to a separate estimate.

Nothing in this section excludes any mandatory rights or remedies available to customers under applicable law.

16. Cancellation and Termination

• Customers wishing to cancel or discontinue a project should communicate their request to us in writing.
• If cancellation occurs before project execution begins, charges may apply for consultation, design, drawings, services already provided or other costs previously agreed with the customer.
• If cancellation occurs after work has started, customers remain responsible for payment for completed work, materials purchased or ordered, custom-made items, committed expenses and other agreed charges incurred for the project.
• Custom-made or made-to-measure products may not be eligible for cancellation or return once manufacturing or production has commenced, subject to applicable law.
• Any applicable refund will be calculated after considering completed work, committed costs, amounts already received and the agreed cancellation conditions.
• Either party may seek termination of the project arrangement in the event of a material breach by the other party, subject to applicable law and any agreed notice or remedy process.

17. Intellectual Property

• Website content, branding, logos, written materials, photographs, drawings, designs and other intellectual property belonging to Kingsmen Interiors may not be copied, reproduced, distributed or commercially used without prior written permission.
• Designs, drawings, concepts and proposals prepared by us remain our intellectual property unless otherwise agreed in writing.
• Sharing a quotation or design proposal does not automatically transfer ownership or usage rights over the associated designs.
• Customers may use approved and fully paid project-specific design materials for the project for which they were created, subject to the agreed terms.
• Customers may not reproduce, resell or commercially distribute our designs or drawings without our written permission.

18. Project Photography and Portfolio

• We may request permission to photograph or record completed projects for our portfolio, website, social media or marketing activities.
• Customer permission will be obtained before using identifiable photographs or videos of their property for promotional purposes.
• We will respect reasonable customer privacy requests regarding project images and information.

19. Privacy and Personal Information

• We may collect personal information such as names, telephone numbers, email addresses, property details and project requirements when customers contact us or engage our services.
• Such information will be handled according to our Privacy Policy and applicable data protection laws.
• Customer information will be used for relevant business purposes, including responding to enquiries, preparing quotations, coordinating projects and providing customer support.
• We will take reasonable measures to protect customer information against unauthorized access, use or disclosure.

20. Third-Party Websites and Services

Our website may contain links to third-party platforms, websites or services, including social media platforms, messaging services and external tools.

We do not control the content, availability or privacy practices of third-party services. Customers using such services are subject to their respective terms and policies.

21. Website Disclaimer

• We make reasonable efforts to maintain accurate and updated website information.
• However, we do not guarantee that the website will always remain available, uninterrupted or free from technical errors.
• Website information is provided for general informational purposes.
• Customers should rely on their approved quotation and written project agreement for specific project commitments rather than general website descriptions.

22. Liability

• We will perform agreed services with reasonable care and skill.
• Our responsibility will be assessed in accordance with the agreed project scope and applicable laws.
• We will not be responsible for losses directly arising from incorrect information supplied by customers, customer-provided materials, unauthorized modifications, third-party work or conditions outside our reasonable control, to the extent permitted by law.
• Any limitation of liability applicable to a project must be reasonable and consistent with applicable Indian law.
• Nothing in these Terms excludes or restricts liability that cannot legally be excluded or restricted, including applicable consumer rights and statutory remedies.

23. Confidentiality

We will take reasonable steps to protect confidential customer information, including project details, property information and personal information shared with us.

Such information may be shared with employees, consultants, vendors or service providers where reasonably necessary to deliver the agreed services, or where disclosure is required by law.

24. Complaints and Dispute Resolution

• Customers may contact Kingsmen Interiors through our official communication channels to report concerns or complaints regarding our services.
• We will make reasonable efforts to acknowledge and address complaints within an appropriate timeframe.
• Both parties are encouraged to resolve disagreements through direct communication and good-faith discussions.
• If a dispute cannot be resolved through mutual discussion, either party may pursue remedies available under applicable Indian law before the appropriate legal forum.

25. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of India.

Subject to applicable statutory jurisdiction and consumer protection rights, disputes shall be subject to the jurisdiction of the competent courts and legal forums in New Delhi.

26. Updates to These Terms

Kingsmen Interiors reserves the right to revise or update these Terms and Conditions from time to time.

Updated versions will be published on our website with the revised date.

Changes will apply prospectively and will not automatically alter the agreed terms of an existing project unless mutually agreed in writing or otherwise required by law.

27. Contact Information

For enquiries, service-related questions or complaints, please contact: